Refund Policy

Happiness Guarantee

At Smith & Daughter Interiors, we want you to be completely delighted with your purchase. We stand behind every item in our collection and offer a straightforward Happiness Guarantee.

Our Promise to You

If for any reason you're not happy with your purchase, please let us know as soon as possible. We believe in making things right and will work with you to ensure your complete satisfaction.

  • Changed your mind? It happens! We accept returns within 14 days of delivery.
  • Received a faulty item? We'll refund your money or send you a replacement—your choice.
  • Wrong size or item? We'll swap it over, no questions asked.
  • Any other reason you're not satisfied? We'll aim to resolve the issue promptly.

Refunds & Exchanges Process

To initiate a return or exchange, please send us an email with:

  • Your name
  • Order number
  • The issue (faulty product, changed mind, etc.)
  • What you'd like (exchange or refund)

Eligibility Requirements:

  • Return requests must be submitted within 14 days of delivery
  • Items must be in the same condition you received them
  • Items must be unworn or unused, with tags, and in original packaging
  • Receipt or proof of purchase is required

Special Considerations

  • Smaller Decor Items (under 5 lbs and less than 18" in any dimension): These items qualify for free return shipping if you're not satisfied.
  • Larger Items: Return shipping for larger items is the responsibility of the customer unless the return is due to our error.
  • Antique & Vintage Items: Due to their unique nature, we handle returns of antique items on a case-by-case basis. Please contact us directly to discuss any concerns with antique purchases.

Refund Details

  • Your refund will be processed to the original payment method
  • Processing time is typically 5-7 business days
  • Original shipping costs are not refundable unless the return is due to our error

Exceptions

Unfortunately, we cannot accept returns on:

  • Sale items
  • Gift cards
  • Customized or personalized items

Contact Us

If you have any questions about our Happiness Guarantee or need assistance with a return, please don't hesitate to contact us at hello@smithanddaughterinteriors.com.

We value your business and trust. Our goal is to ensure every piece you bring into your home from Smith & Daughter Interiors brings you joy for years to come.